Thank you for shopping with us at qbkeys.store. We take pride in the quality of our sunglasses and want you to be fully satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
📦 Returns
We accept returns within 14 days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Free of wear, scratches, or signs of use
❌ Non-returnable Items
The following items cannot be returned:
- Gift cards
- Items marked as “Final Sale”
- Digital products or downloadables (if any)
🔁 Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, contact us at [contact@qbkeys.store] with your order number and a photo of the product.
💸 Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original method of payment within 5–10 business days.
- Shipping costs are non-refundable.
🚚 Return Shipping
You will be responsible for paying your own shipping costs for returning your item. We recommend using a trackable shipping service and keeping proof of shipment.
🧾 How to Start a Return
Please contact us at [contact@qbkeys.store] before sending your product back. Include your:
- Full name
- Order number
- Reason for return
- Optional photo (for damaged/defective items)
Returns must be sent to:
QBKEYS
ADRESS:
🕐 Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Then contact your bank. Processing time varies.
If you’ve done all of this and still haven’t received your refund, please contact us at [contact@qbkeys.store]
📩 Contact Us
If you have any questions about our refund policy, feel free to reach out to us at:
Email: [contact@qbkeys.store]
Phone (optional): [Your phone number]
Address: [Your physical address]